BMW 3 Owners & Service Manuals

BMW 3: Teleservice Report


Transmits technical data that is evaluated for the ongoing development of BMW products from the vehicle to BMW in regular intervals, if needed.

General information

The Teleservice Report is free of charge and is activated in vehicles that meet the following requirements:

  • Certain technical requirements are met.
  • Active BMW ConnectedDrive contract.
  • Equipment version with intelligent emergency call or ConnectedDrive services.

Neither personal data nor position data is transmitted.

Teleservice Battery Guard


If the battery charge state falls below certain values, BMW will inform you or your dealer's service center directly in defined cases or the next time the vehicle is started.

General information

If necessary and possible, the dealer's service center will contact you to arrange a service appointment.

The Battery Guard Teleservice is available on a country-specific basis and under the following conditions:

  • Certain technical requirements are met.
  • Active BMW ConnectedDrive contract.
  • Equipment version with intelligent emergency call or ConnectedDrive services.
  • To receive information from the Battery Guard Teleservice, your contact data must be stored in the ConnectedDrive portal.

Your dealer's service center


The preset service center is displayed and is possible to contact the service center.

General information

The following conditions must be met to enable use:

  • The user has registered using Connected‐ Drive access data.
  • The vehicle is assigned to the account in the ConnectedDrive customer portal.

Displaying service centers

The service center that is currently assigned to the vehicle is displayed as a contact in the vehicle.

1. "APPS".

2. "Installed apps".

3. "Your service center".

The assigned service center is displayed along with all its contact information.

Depending on the vehicle equipment, the following functions are available in the contact:

  • "Start guidance"
  • Call the service center.
  • "Compose email"

Updating BMW services


Starts the manual update of all services available in the vehicle.

Updating services

1. "APPS".

2. "Installed apps".

3. Press the button.

4. "Update apps and services".

Hotline/Customer Support


Contact the hotline/customer support for information on all aspects of your vehicle.

Calling the Hotline/Customer Support

1. "APPS".

2. "Installed apps".

3. "BMW Assist".

4. If necessary, "BMW Customer Relations".

The number of the hotline/customer support is displayed and a voice connection is established.

If a voice connection is not established, dial the number manually.


     ConnectedDrive Services

    Functional requirements Subscription to the optional Convenience Plan. The date setting on the Control Display is current, see Owner's Manual for the vehicle. Cellular network reception must be

     Vehicle apps

    Concept BMW ConnectedDrive Services offer the option to display information regarding the weather or sports, for example, on the Control Display using apps and other functions. Display BMW ConnectedDr

     Concierge service

    Concept The Concierge service offers information on events, gas stations or hotels, and provides phone numbers and addresses. A voice connection to the Concierge service is established for this purpos


     LED displays

    Blue The mobile phone is charging. The blue LED stays illuminated once the inserted mobile phone with Qi capability is fully charged. Orange The mobile phone is not charging. Temperature on the mobile phone possibly too high or foreign object in charging tray. Red The mobile phone is n

     Managing mobile devices

    General information After one-time pairing, the devices are automatically recognized and reconnected when standby state is switched on. After stored content on the SIM card or the mobile phone, such as contacts, has been detected, the data is transmitted to the vehicle and can be used via iD

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