BMW 3: BMW Teleservices
Concept
Teleservices are services that help to maintain
vehicle mobility.
General information
The offering depends on the equipment version
of the vehicle and the country-specific variant.
For further information on the available services,
the vehicle manufacturer recommends contacting
a service center or the hotline/customer support.
Teleservices can comprise the following services:
- Service Request.
- Teleservice Report.
- Teleservice Battery Guard.
- Your dealer's service center.
- Roadside Assistance, see Owner's Manual
for the vehicle.
- BMW Accident Assistance, see Owner's
Manual for the vehicle.
Requirements
- Active ConnectedDrive contract, equipment
with intelligent emergency call or BMW ConnectedDrive
services.
- Cellular network reception.
- Standby state is switched on.
- "Agree and activate all"
- Consent for the data transfer completed in
the data protection menu.
Service Request
Automatic Service Request
The Teleservice data on the vehicle's service requirements
is sent automatically to the service
center by BMW prior to the service deadline. If
possible, the service center will contact you to
arrange a service appointment.
This way, the dealer's service center can plan the
necessary work in advance. This shortens the
duration of the service appointment.
Manual Service Request
Concept
Using a manually initiated Service Request, data
on the vehicle's service requirements is directly
sent by BMW to the service center. If possible,
the service center will contact you to arrange a
service appointment.
General information
A Service Request can also be started via a
Check Control message, see Owner's Manual for
the vehicle.
Starting a Service Request
1. "APPS".
2. "Installed apps".
3. "Your service center".
4. "Call for service request".
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Concept
Transmits technical data that is evaluated for the
ongoing development of BMW products from
the vehicle to BMW in regular intervals, if
needed.
General information
The Teleservice Report is fr
Functional requirements
Subscription to the optional Convenience
Plan.
The date setting on the Control Display is
current, see Owner's Manual for the vehicle.
Cellular network reception must be
Concept
BMW ConnectedDrive Services offer the option
to display information regarding the weather or
sports, for example, on the Control Display using
apps and other functions.
Display BMW ConnectedDr
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General information
The technical data and specifications in the
Owner's Manual are used as guidance values.
The vehicle-specific data can deviate from this,
for instance due to the selected special equipment,
country version or country-specific measurement
method. Detailed values can be found in
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